Front Office & Customer Service Executive

About the role

The Front Office & Customer Service Executive will be the first point of contact for visitors and customers at Gasfil Limited’s headquarters. The role blends reception duties, visitor management, and proactive customer support to help convert leads into business.

Key responsibilities

• Manage the reception area, greet visitors, and handle visitor registration.
• Coordinate appointments, maintain the reception diary, and direct calls to appropriate departments.
• Distribute mail, parcels, and office deliveries while keeping the front‑office organized.
• Host senior executives, government officials, investors and VIP guests, ensuring a seamless experience from arrival to departure.
• Prepare meeting rooms, arrange refreshments, and manage logistical requirements for high‑level visits.
• Respond to customer inquiries via phone and approved communication channels.
• Follow up on leads generated from marketing campaigns and work to convert them into customers.

Required profile

• Mid‑level experience (minimum 2 years) in front‑office or customer service roles.
• Excellent communication, interpersonal and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.
• Professional demeanor with strong persuasion and problem‑solving abilities.

Required skills