Head of Information, Communication and Technology (ICT)

About the role

We are seeking a senior leader to drive the ICT agenda of a growing SACCO in Nairobi. The Head of Information, Communication and Technology will shape the digital transformation strategy, ensure reliable infrastructure, and lead a high‑performing IT team.

Key responsibilities

• Develop and implement the SACCO’s ICT strategy aligned with corporate objectives and digital transformation goals.
• Lead adoption of mobile, online and member‑service platforms.
• Oversee ICT infrastructure operations, guaranteeing high system availability, performance and user support.
• Manage enterprise systems including core banking (Navision or equivalent), cloud and virtualization environments, and ERP solutions.
• Implement and enforce cybersecurity controls, LAN/WAN management, firewall administration, access controls and incident response.
• Design, test and maintain disaster recovery and business continuity arrangements.
• Ensure ICT governance compliance with regulatory requirements, internal policies and industry standards.
• Lead ICT projects from business case through implementation, user acceptance and post‑implementation review.
• Manage vendors and service providers, monitoring SLAs, licences and contracts.
• Prepare and present ICT performance, risk, project and compliance reports to senior management.
• Mentor and develop the ICT team, fostering innovation and continuous improvement.

Required profile

• Bachelor’s degree in Computer Science, IT or related field; Master’s degree is a plus.
• Relevant professional certifications (e.g., Cisco CCNA/CCNP, Microsoft, VMware, ITIL) and membership in a recognized ICT body preferred.
• Minimum 5 years of experience in a similar senior ICT role, preferably within a SACCO or financial institution.
• Proven experience with Navision/core banking, cloud infrastructure (Hyper‑V/VMware) and enterprise networking.
• Strong track record of leading ICT strategy, digital transformation and service improvement.

Required skills

• Navision (core banking) or equivalent
• Hyper‑V and VMware virtualization
• Cisco CCNA / CCNP
• Microsoft server and cloud technologies
• ITIL framework
• LAN/WAN design and management
• Firewall configuration and administration
• Routing and switching
• Enterprise infrastructure management