Head of Sales – Enterprise Revenue Growth (Individual Contributor)

About the role

The company is a global CX management leader seeking a high‑calibre enterprise sales professional to drive accelerated revenue growth across Kenya and East Africa. This individual contributor role focuses on originating, structuring and closing large, multi‑year BPO and AI‑led deals ranging from $5M to $20M+ ACV.

Key responsibilities

• Own the full enterprise sales cycle – from opportunity identification to deal closure – for $5M‑$20M+ contracts.
• Develop and execute named‑account strategies across sectors such as telecommunications, banking, government, utilities and retail.
• Lead complex deal orchestration across CX, BPO, AI and managed‑services offerings.
• Build and maintain C‑suite relationships, positioning the firm as a trusted transformation partner.
• Negotiate high‑value commercial terms, ensuring long‑term value, scalability and margin optimisation.

Required profile

• Proven track record of closing large enterprise deals ($5M‑$20M+ ACV) in BPO, CX, contact‑centre or managed‑services environments.
• Experience structuring multi‑year, multi‑country agreements with complex commercial and contractual frameworks.
• Deep understanding of the Kenya/East‑Africa BPO market and an established network across key sectors.
• Extensive experience influencing C‑suite stakeholders and navigating complex decision‑making structures.
• Bachelor’s degree in Business, Technology, Engineering or related field; MBA advantageous.