Hub Coordinator

About the role

Welthungerhilfe is seeking a Hub Coordinator to lead the establishment, development and daily operations of its Global Admin HUB in Nairobi. The HUB is part of the ZAMI initiative, aimed at increasing efficiency and compliance through standardized, digital administrative processes.

Key responsibilities

• Build, lead and continuously develop the Global Admin HUB and its team in Nairobi.
• Recruit, onboard and train HUB team members in coordination with the Head Office.
• Manage day‑to‑day operations, providing supervision, guidance and support.
• Ensure timely, efficient and high‑quality service delivery according to Service Level Agreements.
• Support the phased transition and integration of operational processes and systems into the HUB.
• Act as the main liaison between the HUB, Country Offices and Head Office, ensuring effective communication and alignment.
• Coordinate resolution of operational issues with HUB teams and relevant country stakeholders.
• Maintain compliance and quality assurance across HUB‑managed processes.

Required profile

• Proven experience in leading administrative or operational teams.
• Strong people‑management and recruitment skills.
• Excellent coordination abilities across multiple locations.
• Ability to ensure compliance with internal procedures and controls.

Required skills