International Freight Forwarding Operator (Airfreight Imports)

About the role

Africa Global Logistics is hiring a full-time, on-site International Freight Forwarding Operator (IFF Operator) for airfreight imports in Nairobi, Kenya. The operator reports to the IFF Operation Supervisor and coordinates international freight shipments, prepares shipping documents, tracks cargo and transport providers, and ensures timely delivery in line with shipping regulations.

Key responsibilities

• Handle day-to-day operational relationships with clients, receive orders and request missing documentation or further instructions when needed.
• Inform clients of file processing progress, manage the files and update the monitoring software with the status of each file.
• Regularly archive files physically and electronically, and ensure all required attachments and copies are kept on file.
• Alert clients about potential or actual operational issues and escalate issues beyond your control to the IFF Operation Supervisor.

Required profile

• Diploma in Clearing and Forwarding.
• 3 years of experience in Clearing and Forwarding.
• Diploma or degree in Logistics, Supply Chain Management or a related field.
• An East Africa Freight Forwarding Practicing Certificate is an added advantage.