Medical Facilitator (Patient Coordination)

About the role

Healing With India is seeking a Medical Facilitator in Kenya to help patients access affordable, high‑quality medical treatment in India. This non‑clinical, full‑time position focuses on guiding patients and families through the medical tourism process, from initial contact to post‑treatment follow‑up.

Key responsibilities

• Generate and follow up on patient leads across Kenya.
• Educate patients and families about Healing With India's services and partner hospitals in India.
• Collect and coordinate medical reports for review by partner hospitals.
• Arrange online consultations between patients and Indian doctors or hospitals.
• Assist patients with medical visa documentation, travel, and accommodation planning.
• Maintain regular communication with patients before, during, and after treatment.
• Build relationships with local clinics, doctors, NGOs, and community organisations for referrals.
• Submit weekly reports on leads, consultations, and patient conversions.

Required profile

• Excellent English and Swahili communication skills.
• Experience in healthcare, customer service, sales, or medical tourism is preferred.
• Strong interpersonal and organisational abilities.
• Willingness and ability to travel within Kenya for outreach and awareness programs.

Required skills

• Fluent English.
• Fluent Swahili.