Product Quality & Client Enablement Officer

About the role

Power Financial Wellness is a Nairobi-based fintech platform that delivers financial wellness services to workers across Africa, partnering with employers, gig platforms, banks, lenders and SACCOs. This full-time role supports software quality and client delivery through manual regression testing, test automation and defect management, working under the QA Lead's direction. It also acts as the main contact for designated clients and partners, handling requirements clarification, training, queries and day-to-day operational support.

Key responsibilities

• Manual regression testing for each release, communicating results, defects and outstanding risks
• Author, maintain and run test cases based on the Functional Requirements Document and acceptance criteria
• Reproduce, isolate and document bugs, then work with QA and developers to retest fixes
• Build and maintain automated tests to increase coverage
• Act as primary contact for clients and partners, clarifying requirements and escalating issues
• Support client UAT across countries, including defect triage and progress updates
• Deliver product training and maintain training materials, FAQs and user guidance
• Handle day-to-day business queries, track open items and share client feedback with product and QA teams

Required profile

• 1-3 years of experience in QA, product support, client enablement, technical support or a related role
• Basic understanding of test cases, regression testing, defect reporting and UAT
• Strong analytical and problem-solving skills, attention to detail
• Ability to interpret functional requirements and acceptance criteria into test scenarios
• Strong client service and relationship management, including training delivery
• Good organisation and follow-up skills, able to balance testing, client requests and operations
• Willingness to travel to client and partner locations in Kenya and internationally
• Excellent written and verbal communication

Required skills

• Manual testing and test automation (preferred)
• Test automation tools (preferred)
• Defect tracking and test management tools (preferred)
• Experience supporting client onboarding, product training, UAT or releases (preferred)