Receptionist / Administrative Assistant

About the role

The Receptionist / Administrative Assistant will be the first point of contact for clients and visitors at Forever Brand Ltd, a design and branding agency. You will ensure a professional, welcoming atmosphere while providing essential administrative support to the team.

Key responsibilities

• Greet walk‑in customers, answer incoming calls and respond to enquiries promptly.
• Manage company email inboxes and handle routine customer correspondence.
• Prepare quotations, invoices and other basic sales documents.
• Process counter sales, assist customers with order placement and follow up on pending quotations and payments.
• Coordinate with relevant departments to track order progress and keep customers informed.
• Maintain accurate customer records and an organised filing system.
• Monitor and replenish office stationery and supplies.
• Provide general administrative assistance to management and other departments.
• Keep the reception area clean, tidy and presentable.
• Perform additional administrative duties as assigned.

Required profile

• Minimum Diploma in Business Administration, Office Administration, Front Office Operations, Customer Service, Sales & Marketing, Accounting or related field.
• At least 2 years of experience in a receptionist, administrative assistant, front‑office or customer‑service role.
• Excellent spoken and written English with strong communication skills.
• Professional telephone and email etiquette, high attention to detail and ability to multitask.
• Reliable, punctual, self‑driven and able to work under pressure with minimal supervision.

Required skills