Recoveries Manager

About the role

The Recoveries Manager leads debt recovery and credit risk mitigation at Middle East Bank, reporting to the Head Credit Administration. The role develops, implements and oversees debt recovery strategies, identifies and mitigates credit risks to minimise non-performing loans (NPLs), and ensures compliance with internal policies, regulatory requirements and ethical collection practices. It is a full-time position based in Nairobi.

Key responsibilities

• Develop and implement debt collection and recovery strategies across SME and corporate portfolios, and monitor the NPL portfolio for timely recovery actions.
• Set recovery targets, track performance and prepare regular management reports on recoveries, arrears trends and write-offs.
• Review delinquent accounts and recommend restructures, settlements and legal recoveries.
• Collaborate with Credit, Relationship Managers and the Risk team on problem accounts, and advise Relationship Managers on early warning signs and remedial actions.
• Ensure collection activities comply with CBK guidelines, consumer protection laws and the Bank's policies, and enforce contractual obligations where there is a breach.
• Manage a portfolio of distressed credit facilities, assist in restructuring terms and securing collateral, and work with third-party vendors such as lawyers, investigators, asset tracers, valuers and liquidators.
• Provide quality assurance on lending and credit documentation and support the settlement of commercial claims and disputes.

Required profile

• Relevant professional qualification in business, Banking, Finance or Risk Management.
• More than 8 years of experience in banking credit and debt collections.
• Postgraduate Diploma in Law (KSL) and professional qualifications such as ACIB, CPA, ACCA or Certified Credit Professional are an added advantage.

Required skills

• Strong understanding of secured and unsecured lending, legal recovery processes and collateral realisation.
• Advanced communication, negotiation and stakeholder management.
• Expertise in regulatory compliance, risk management and corporate finance.
• High proficiency in legal and governance tools.

Candidates apply through the recruitment agency handling the vacancy; interviews are held on a rolling basis.