Restaurant Manager - Fine Dining

About the role

JW Marriott is hiring a full-time Restaurant Manager in Westlands, Nairobi, covering restaurants, bars and room service. The manager supervises daily operations, supports menu planning, keeps sanitation standards and maximizes guest and employee satisfaction and the financial performance of the area. The position is open to local candidates only.

Key responsibilities

• Supervise and manage employees, understand their roles and cover them in their absence
• Maintain service and sanitation standards in the restaurant, bar/lounge and room service areas
• Review staffing levels to meet guest service, operational and financial objectives
• Lead the food and beverage team, coach and mentor staff, and ensure compliance with food safety, liquor laws and hotel policies
• Deliver exceptional customer service, handle guest complaints and gather feedback
• Manage human resources: set performance standards, run training and development, and improve retention
• Oversee the financial side of the department, including purchasing and invoice payments
• Assist servers and hosts during peak meal periods and supervise shifts in the absence of the Assistant Restaurant Manager

Required profile

• Degree or diploma in Food Service Management, Hotel and Restaurant Management, Hospitality or a related field
• 3 years of restaurant operations experience, including at least 2 years in a supervisory or management role in a fine dining or upscale Indian restaurant (preferably in a 5-star hotel)
• Local candidates only