Security Control Room and Response Manager

About the role

A security company, recruited through Summit Recruitment & Search, is hiring a Security Control Room and Response Manager in Nairobi. The role oversees the security control room operations and ensures the efficient management of backup response teams, requiring strategic planning, team leadership and collaboration with internal and external stakeholders.

Key responsibilities

• Oversee and manage the security control room operations, ensuring 24/7 monitoring and response.
• Develop, implement and enforce security protocols, procedures and best practices.
• Coordinate backup response teams to handle security incidents rapidly and effectively.
• Lead and mentor a team of control room operators and response officers.
• Monitor security systems such as CCTV, alarms and access control, and escalate incidents promptly.
• Collaborate with law enforcement and emergency services when required.
• Conduct regular audits and risk assessments to identify security vulnerabilities.
• Drive continuous improvement initiatives to improve security operations.

Required profile

• Bachelor's degree in Security Management, Criminology or a related field.
• Minimum of 5 years of experience in a senior security management role, preferably in a private security firm.
• Proven experience managing security control rooms and backup response operations.
• Prior experience in the security sector.

Required skills

• Excellent knowledge of security systems, surveillance technologies and emergency response protocols.
• Strong leadership, decision-making, analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and make sound decisions in critical situations.
• Familiarity with relevant security regulations and industry best practices.