Security Operations Controller

About the role

A leading private security firm based in Nairobi, recruited through a staffing agency, is looking for a Security Operations Controller to manage control room operations, monitor electronic surveillance systems and coordinate security response teams. The post is based in Lavington, Nairobi, and is full-time. Prior experience in a private security control room is mandatory.

Key responsibilities

• Monitor CCTV cameras, alarm systems, tracking devices and other electronic surveillance platforms.
• Receive, assess and respond to security alerts, emergencies and incident reports.
• Coordinate and dispatch field response teams according to alerts, client requests and procedures.
• Maintain accurate incident logs, control room registers and operational records.
• Communicate with field officers using radio protocols and the phonetic alphabet.
• Escalate critical incidents and threats to management promptly.
• Ensure compliance with security procedures, operational standards and client service-level agreements.
• Prepare shift handover reports, incident summaries and performance updates.
• Identify unusual activity and support timely intervention to reduce security risks.

Required profile

• Diploma or Bachelor's degree in Security Studies, Criminology or a related field.
• At least 1-2 years of experience as a Security Controller in a private security firm (mandatory).
• Excellent written and spoken English.
• Willingness to work shifts as required.
• CCTV operations training is an added advantage.

Required skills

• Practical experience with CCTV, alarm monitoring and digital surveillance tools.
• Strong computer skills and ability to run security monitoring software.
• Knowledge of radio communication procedures and the phonetic alphabet.
• Analytical, coordination and problem-solving skills; calm and decisive under pressure.