Strategic Accounts Manager – Exports and Duty Free

About the role

The Strategic Accounts Manager – Exports and Duty Free will lead the growth of KBL’s export business across priority African markets. You will develop market and customer plans, build high‑value distributor partnerships and ensure profitable commercial execution for our FMCG brands.

Key responsibilities

• Build and grow KBL’s export business by developing priority markets and sustainable routes to market.
• Own revenue, volume, gross‑margin and contribution targets for assigned African export markets.
• Develop and implement annual and multi‑year commercial plans aligned with KBL’s export growth ambition.
• Drive portfolio and category growth through optimal market, customer, channel, pricing and product decisions.
• Monitor performance by market, customer, brand and channel and take corrective actions when needed.
• Prepare robust forecasts, customer purchase plans and commercial investment requirements.
• Optimise trade investment and promotional spend to deliver sustainable returns.
• Build trusted, long‑term relationships with strategic distributors, wholesalers and key customers.
• Develop and execute Joint Business Plans (JBPs) with clear growth priorities and performance measures.
• Collaborate with Marketing, Supply Chain, Finance, Customer Service and other functions to ensure excellent execution.
• Lead, coach and manage outsourced trade teams operating in assigned markets.

Required profile

• Strong commercial thinking and a people‑focused mindset.
• Curiosity and the ability to build strong relationships with customers and partners.
• Experience working in dynamic, fast‑moving environments.

Required skills