Technical Support Engineer – Remote (AI‑augmented)

About the role

We are looking for a remote Technical Support Engineer who thrives on solving the toughest, ambiguous tickets. You will combine deep technical judgment with AI tools to diagnose and resolve complex customer issues that cannot be handled by standard L1 processes.

Key responsibilities

• Investigate and resolve escalated tickets by reproducing failures, analyzing logs, and inspecting JSON payloads.
• Leverage AI assistants to augment troubleshooting while validating every output against real documentation.
• Own each issue from start to finish, providing clear, calming communication to customers.
• Research across internal tickets, Slack threads, knowledge bases, and system configurations to build robust diagnostic logic.
• Document findings and hand‑off cleanly when escalation is required.

Required profile

• Minimum 2 years of hands‑on technical support experience.
• Comfortable working independently in unclear, high‑pressure situations.
• Strong judgment and ability to learn multiple product stacks quickly.
• Excellent written communication skills for customer interactions.

Required skills

• REST APIs
• JSON
• HTTP status codes (e.g., 401, 404, 429)
• Command‑line proficiency
• Log analysis

What we offer

• Competitive salary of $60,000 USD per year.
• Fully remote work environment.
• Opportunity to work with cutting‑edge AI tools.