Technical Support Operator (Countrywide)
Mogo Kenya Limited · Nairobi
Job description
About the role
Mogo Kenya Limited is seeking a Technical Support Operator to provide countrywide assistance to its customers. The role involves troubleshooting vehicle‑related queries and delivering high‑quality support across multiple channels.
Key responsibilities
- Respond to customer inquiries regarding vehicle models, features, and technical specifications.
- Diagnose and resolve technical issues related to the Kenyan car market.
- Maintain accurate records of support interactions and follow‑up actions.
- Collaborate with internal teams to ensure timely resolution of complex problems.
- Work flexible schedules, including weekends, holidays, and evenings, to meet service level agreements.
Required profile
- Diploma or degree in engineering or a related field.
- Minimum of 2 years of relevant experience.
- Fluency in English and Swahili.
- High sense of responsibility, precision, and ability to prioritize tasks.
- Valid BCE category driver’s licence.
Required skills
- In‑depth knowledge of the Kenyan car market, including model features and vehicle technical structure.
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Published 4 weeks ago
Expires 4 weeks from now
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Mogo Kenya Limited
Nairobi
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