Account Manager – Meru

About the role

The Account Manager will own the full client lifecycle, from acquisition through loan management and recovery, ensuring portfolio performance aligns with Tugende’s policies and core values.

Key responsibilities

• Acquire new clients through stage visits, business centre outreach and repeat engagements while maintaining up to 200 active leases.
• Vet clients and guarantors according to credit policy, capture all information in the CRM and obtain system approval.
• Re‑emphasise training on asset acquisition terms, payment schedules, insurance, and reporting procedures.
• Explain payment channels, enforce the no‑cash policy and ensure guarantor involvement for timely repayments.
• Monitor loan repayments, conduct follow‑up calls and visits, and initiate recovery actions for defaults.
• Manage incident reporting, coordinate asset impoundments, and support clients with mechanical breakdowns or stolen assets.
• Maintain accurate records of all customer interactions, agreements and compliance with loan terms.
• Identify cross‑selling opportunities and retain existing clients by understanding their evolving needs.

Required profile

• Diploma or equivalent in a business‑related field.
• At least 1 year of experience in micro‑finance (preferred).
• Motorbike riding competence is mandatory.
• Demonstrated integrity, transparency and strong interpersonal skills.
• High dependability and commitment to customer service.