Account Manager (SaaS)

About the role

Talent Match Africa is seeking a proactive Account Manager to serve as the primary liaison for key SaaS clients in Kenya. You will work closely with senior stakeholders, internal teams, and international partners to ensure client goals are met and accounts are managed from start to finish.

Key responsibilities

• Develop and nurture strong relationships with senior client stakeholders and decision‑makers.
• Act as the main point of contact for assigned accounts, resolving issues promptly.
• Manage accounts end‑to‑end, ensuring clear understanding of expectations, requirements, and deliverables.
• Coordinate with cross‑functional teams to deliver solutions that meet client specifications.
• Monitor performance metrics, provide insights, and recommend improvements.
• Identify opportunities to increase account value and support renewals.
• Maintain accurate documentation, contracts, and client records.
• Navigate complex stakeholder dynamics and communicate effectively.

Required profile

• Non‑negotiable experience in a B2B SaaS environment.
• Proven track record in Account Management, Sales, or Client Success.
• Experience handling high‑value or high‑stakes client relationships.
• Excellent written and spoken English with strong grammar.
• Strong relationship‑building and executive engagement abilities.
• Effective problem‑solving skills for complex client issues.
• Ability to manage multiple accounts, priorities, and stakeholders simultaneously.
• Highly organized with keen attention to detail.
• Experience managing contracts and client documentation.
• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Self‑motivated, curious, resilient, and proactive.
• Willingness to be on call, including weekends and public holidays.

Required skills