Administration Officer

About the role

As the first point of contact for BrighterMonday Consulting’s Uganda office, the Administration Officer provides essential administrative support and ensures a professional reception experience for customers and visitors. Reporting to the Human Resources and Administration Officer, this full-time role combines front-desk duties with office management responsibilities.

Key responsibilities

• Answer and direct customer phone calls to CMA CGM in a courteous, standards‑compliant manner.
• Greet visitors at the reception, address queries, and maintain a customer‑centric environment.
• Manage petty cash, record expenses, and submit replenishment requests to finance.
• Support HR in organizing office events, conferences, and sourcing service providers.
• Maintain confidentiality of files, oversee filing systems, and ensure office safety and hygiene in coordination with cleaners and security.
• Handle courier services, dispatch files and packages, and keep the central registry up to date.
• Order and inventory office and kitchen supplies, and manage meeting room bookings and calendars.
• Coordinate airport transfers and itineraries for visiting CMA CGM staff.

Required profile

• Proven experience as a receptionist, front‑office representative or similar role.
• Diploma or degree in any field.
• Professional attitude, solid written and verbal communication, and strong organisational abilities.
• Ability to multitask, prioritize tasks, and maintain a proactive, resourceful approach.