Administrative Assistant – Hospital Experience Preferred

About the role

We are seeking a proactive Administrative Assistant to support the daily operations of our hospital in Westlands, Nairobi. The role requires strong organisational abilities, a patient‑focused attitude and the capacity to work under pressure in a multidisciplinary environment.

Key responsibilities

• Greet patients, visitors and clients, providing courteous and professional assistance.
• Handle patient registration, schedule appointments and manage general inquiries.
• Answer phone calls, direct queries appropriately and maintain high standards of customer service.
• Process billing, invoicing and payments accurately and promptly.
• Maintain up‑to‑date patient records and administrative documentation in line with facility policies.
• Coordinate with clinical, laboratory and administrative staff to ensure smooth patient flow.
• Support office tasks such as filing, correspondence, inventory tracking and daily reconciliations.
• Uphold confidentiality, professionalism and ethical standards in all interactions.

Required profile

• Diploma, Certificate or Bachelor’s degree in Business Administration, Health Administration or a related field.
• Minimum three years of experience in a healthcare or hospital administrative role.
• Excellent communication, interpersonal and customer service abilities.
• High level of professionalism, organisational skills and attention to detail.
• Ability to work effectively within a multidisciplinary team and under pressure.

Required skills

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).