Analyst, Application Support

About the role

The Analyst, Application Support will ensure the organisation’s software applications run smoothly by providing technical support, troubleshooting issues, and assisting with system upgrades. You will monitor performance, stability and security to meet business and operational requirements.

Key responsibilities

• Provide first‑line and second‑line support for enterprise‑wide applications, especially in banking or financial services.
• Monitor application performance, conduct health checks and resolve incidents promptly.
• Support system upgrades, enhancements and security patches.
• Document incidents, solutions and follow established procedures.
• Collaborate with development, infrastructure and business teams to ensure continuity.

Required profile

• First degree in Information Technology, Computer Science, Mathematics or a related field.
• 2‑4 years of hands‑on experience supporting enterprise applications.
• Experience in banking systems operations (COB, deployments, health checks, troubleshooting).
• Knowledge of data handling, application design, version control and integration services.

Required skills

• Application Support
• Business Analysis
• Business Continuity and Disaster Recovery Planning
• Continuous Deployment
• Database Administration
• Project Management
• Stakeholder Management
• Testing (unit, regression, integration)