Assistant Account Manager

About the role

Pesapal is seeking a results‑oriented Assistant Account Manager to drive merchant retention, satisfaction, product adoption, and revenue growth across an assigned portfolio. You will build strong merchant relationships through proactive engagement, structured account planning, and data‑driven decision‑making.

Key responsibilities

• Manage an assigned portfolio of merchants, focusing on revenue growth, retention, and product adoption.
• Develop and execute account plans aligned with merchant growth, engagement, and usage objectives.
• Identify upselling and cross‑selling opportunities to increase merchant value.
• Monitor transaction trends, product usage, and account health to spot risks and opportunities.
• Conduct regular merchant engagement sessions to drive product adoption and value realization.
• Proactively address declining usage, transaction drops, or service challenges.

Required profile

• Commercially driven with strong relationship‑management abilities.
• Customer‑focused mindset and passion for customer success.
• Ability to translate insights into measurable business outcomes.

Required skills

What we offer

• Opportunity to work with Africa’s leading payment services company.
• Collaborative environment with cross‑functional teams.
• Potential for professional growth in a fast‑moving fintech sector.