Business Operations Associate

About the role

We are looking for a Business Operations Associate to support senior management in Nairobi. The role will ensure smooth coordination of leadership meetings, drive project delivery, and maintain accurate operational data across the company.

Key responsibilities

• Organise and manage the calendar for senior‑management forums, including weekly leadership meetings, monthly business reviews, quarterly planning sessions and all‑hands events.
• Prepare agendas, pre‑reads and detailed minutes; capture decisions, action items and maintain an action‑log with owners and due dates.
• Coordinate end‑to‑end delivery of assigned projects, track milestones, update project trackers and dashboards, and flag any slippage.
• Maintain company‑wide KPI and OKR trackers, transform raw data into clear spreadsheets, reports and presentation‑ready materials.
• Produce first drafts of briefing documents, presentations and operational summaries for the Business Operations Manager and Managing Director’s office.
• Serve as the primary liaison between the Business Operations Manager and other departments, ensuring timely communication and follow‑up on tasks.
• Handle confidential information with professionalism, integrity and discretion.

Required profile

• Bachelor’s degree in Business Administration, Project Management or a related field.
• 2–4 years of experience in business operations, project coordination, administration or consulting.
• Exceptionally organised, detail‑oriented and able to manage multiple priorities simultaneously.
• Strong written and verbal communication skills and the ability to work independently.

Required skills