Call Center Representative – Data‑Driven Invoice Processing

About the role

We are looking for a remote Call Center Representative who will handle high‑volume invoice processing for a leading waste‑management client. The role combines a customer‑service mindset with data‑driven accuracy to keep vendor payments on track.

Key responsibilities

• Triaging incoming email inboxes, filtering spam and routing only actionable invoices to the processing queue.
• Extracting invoice data using OCR (DocuPeak) and validating fields against source PDFs, correcting missing or incorrect information.
• Navigating multiple ERP platforms (NetSuite, SAP, Oracle or similar) to cross‑reference data, handle exceptions and escalate complex cases to senior reviewers.
• Maintaining high typing speed and data‑entry accuracy while meeting tight deadlines.

Required profile

• Comfortable working with digital workflows and data‑intensive systems.
• Proven ability to multitask in a fast‑paced environment without sacrificing accuracy.
• Strong analytical mindset and attention to detail.
• Excellent written and verbal communication with a customer‑centric approach.
• Proactive problem‑solver who can investigate and resolve discrepancies.

Required skills

• Microsoft Office applications (basic proficiency).
• DocuPeak for OCR data extraction.
• Experience with ERP systems such as NetSuite, SAP, Oracle or comparable platforms.