Claims Assistant – Insurance Claims Processing

About the role

The Claims Assistant will support the claims processing team by verifying client documentation, registering new claims and ensuring smooth claim closure. This entry‑level position offers exposure to insurance claim handling within a fast‑moving environment.

Key responsibilities

• Review reserves and close old outstanding claims to ensure accurate claim balances.
• Process new insurance claim notifications promptly and enter relevant data into the claims system.
• Pay claims and service providers while ensuring compliance with IRA regulations.
• Initiate legal recovery of monies previously paid out when necessary.
• Keep claim handling costs at a bare minimum through efficient processes.
• Adhere to legal requirements, industry regulations and the company’s customer quality standards.
• Respond promptly and appropriately to all client enquiries as part of customer service.
• Dispatch and settle discharge vouchers quickly to maintain smooth operations.
• Maintain accurate records of processed claims for effective response to policyholder queries.
• Provide regular briefings to the departmental manager and consult as needed.
• Participate in meetings and discussions with team members to address any hindrances to performance.
• Enter claim data accurately into the system to support processing teams.

Required profile

• Bachelor’s degree in a relevant field such as insurance, business or finance.
• Diploma in Insurance is an added advantage.
• 1–2 years of administrative or claims‑related experience.
• Strong interpersonal and administrative skills.
• High level of integrity and ability to work as a team player.