Client Services Executive

About the role

The Client Services Executive will act as the primary liaison between Vacker’s advertising clients and internal teams. Based in Nairobi, you will help acquire new business, nurture existing relationships, and ensure advertising projects are delivered on time and to client specifications.

Key responsibilities

• Identify and acquire new clients, participating in bid processes.
• Serve as the main point of contact for assigned accounts, responding promptly to inquiries.
• Coordinate project execution with creative, strategy, and operations teams.
• Prepare and deliver performance reports, track project progress, and document client feedback.
• Handle complaints, resolve issues, and escalate complex matters when needed.
• Identify upsell and renewal opportunities, support the sales team with proposals and pricing.
• Oversee financial health of accounts, including budget tracking, invoicing, and payment monitoring.
• Maintain accurate client files, correspondence, and support onboarding and contract management.

Required profile

• Bachelor’s degree in Business, Marketing or a related field.
• 2–4 years of experience in client service, account management or customer support.
• Strong communication and relationship‑building abilities.
• Ability to work collaboratively across internal teams and manage multiple projects.

Required skills