Credit Controller

About the role

The Credit Controller will manage the hospital’s credit control and accounts receivable function, ensuring efficient revenue collection, minimizing bad debts, and supporting healthy cash flow for a busy Level 5 referral hospital.

Key responsibilities

• Develop, implement and enforce credit control policies in line with hospital financial guidelines and Kenyan healthcare regulations.
• Monitor and manage the full accounts receivable cycle to ensure timely collections and track debtor ageing, bad debts and credit exposure.
• Oversee accurate and timely billing for inpatient, outpatient, ICU, theatre, dialysis and specialised services, collaborating with clinical and administrative teams.
• Follow up on outstanding payments from insurers, corporate clients, government schemes (including SHA) and private patients, negotiate payment plans and resolve escalations.
• Perform regular account reconciliations, prepare statements, reminders and demand notices, and generate reports on collections, ageing analysis and revenue performance.
• Investigate and resolve billing disputes, rejected claims and payment delays, working closely with insurers and internal teams.
• Supervise credit control officers and billing clerks, coordinate with admissions, discharge and clinical departments, and support audit and compliance activities.

Required profile

• Mid‑level professional with at least 3 years of experience in credit control or accounts receivable, preferably within the healthcare sector.
• Strong understanding of Kenyan healthcare financing schemes such as SHA, private insurers and corporate billing.

Required skills