Customer Care Representative (Sales & Support)

About the role

The Customer Care Representative will be the primary point of contact for clients of iClear Wellife Service Limited, helping them choose and purchase water purification solutions. This role blends customer support with sales, aiming to build lasting relationships and achieve defined sales targets.

Key responsibilities

• Serve as the first point of contact for customers with professionalism and warmth.
• Promote and sell iClear water purification products to meet sales targets.
• Build lasting customer relationships through follow‑ups and after‑sales support.
• Handle customer inquiries, resolve issues promptly, and ensure satisfaction.
• Support branch marketing activations and community engagement activities.
• Maintain accurate sales and customer care records.
• Collaborate with technical and operations teams to ensure efficient service delivery.

Required profile

• Diploma or Bachelor’s degree in Business, Marketing, Customer Service or a related field.
• 1–2 years of experience in customer care and sales (experience in water or home appliance products is a plus).
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Self‑motivated, proactive and target‑driven.
• Fluent in English and Kiswahili.

Required skills

What we offer

• Competitive base salary plus performance‑based incentives.
• Training and mentorship during branch setup and operations.
• Career growth opportunities in a fast‑growing company.
• A collaborative and supportive work culture.