Customer Experience & Communications Executive

About the role

Uliza Events, an events solutions provider, is seeking a confident and professional Customer Experience & Communications Executive. You will be the first point of contact for customers and prospects across Kenya and international markets, handling inquiries through multiple channels.

Key responsibilities

• Receive and professionally handle incoming customer calls.
• Respond to inquiries via phone, WhatsApp, email and other communication channels.
• Provide accurate information about Uliza Events' products and services.
• Capture and maintain records of customer inquiries and leads.
• Follow up to ensure timely responses and handle basic concerns or complaints.
• Escalate issues when necessary and coordinate with Business Development, Operations, Logistics and Customer Success teams.
• Identify potential sales opportunities and hand them over to the Business Development team.
• Prepare basic reports on calls, inquiries, leads and customer issues.

Required profile

• Diploma or degree in Customer Service, Business Administration, Communications, Marketing, Sales or a related field.
• 1–3 years of relevant experience in customer service, call handling or sales support.
• Excellent spoken and written English with a professional telephone manner.
• Strong listening, interpersonal and organisational skills.
• Ability to remain calm and professional with difficult customers.

Required skills

• Good computer skills.
• Familiarity with WhatsApp, email and CRM systems.