Customer Service Engineer – North West (Medical Imaging)

About the role

Siemens Healthineers is seeking a Customer Service Engineer to join its North West team. You will be responsible for installing, troubleshooting, repairing and maintaining state‑of‑the‑art MRI and other medical imaging equipment at customer sites across the region. The role offers a blend of independent field work and collaboration with the Customer Care Centre, with a typical weekday schedule and a rotating weekend roster.

Key responsibilities

• Perform service, maintenance, updates and installations of Siemens Healthineers imaging products, supporting additional product ranges under supervision.
• Process material parts in line with company policy.
• Maintain test equipment, tools and company property in good working order.
• Escalate issues that could affect customer satisfaction or contractual commitments.
• Communicate effectively with managers, colleagues and customers.
• Follow all work instructions, quality policies, codes of conduct and regulatory requirements.
• Identify opportunities to improve team efficiency and effectiveness.
• Complete personal administration and mandatory training promptly.
• Provide out‑of‑hours technical support and fulfill required weekend work.
• Attend product training courses in Europe and the USA to build technical competence.
• Collaborate within a multidisciplinary customer‑service team to uphold company values.

Required profile

• HNC/HND in Electronics, Engineering or a related discipline.
• Previous field‑service experience with fault finding on electronic or medical equipment (preferred).
• Strong IT, Microsoft Office and networking infrastructure knowledge.
• Excellent customer‑facing abilities, able to interact with staff at all levels and with third‑party contractors.
• Valid full UK driving licence.

Required skills

• Fault finding on electronic/medical equipment
• IT proficiency
• Microsoft Office
• Networking infrastructure

What we offer

• Competitive base salary with OTE of £44,000 in Year 1
• Company car, bonus and overtime opportunities
• Extensive training programmes across Europe and the USA
• Supportive, multidisciplinary team environment