Customer Service Executive

About the role

As a Customer Service Executive at IWG you will be the first point of contact for our members and their guests, delivering a warm and friendly welcome each day. You will work in a vibrant, global environment where you help keep the workspace running smoothly and ensure everyone enjoys a great day at work.

Key responsibilities

• Greet members and visitors with a professional, friendly attitude.
• Manage a variety of on‑site tasks that support the smooth operation of the workspace.
• Assist colleagues and customers to resolve everyday issues quickly and positively.
• Maintain a welcoming atmosphere that reflects IWG’s brand standards.

Required profile

• Excellent communication skills and a genuine love for interacting with people.
• Positive, outgoing, and can‑do attitude.
• Ability to follow direction, learn new skills and apply them confidently.
• Motivation to improve daily performance and strive for continuous growth.

Required skills

What we offer

• Fun, challenging and rewarding career in a fast‑growing global company.
• Award‑winning induction training and ongoing learning opportunities.
• Clear promotion pathways and attractive incentive programmes.
• Flexible, sociable working hours and a comprehensive benefits package supporting mental, physical and financial wellbeing.