Customer Success & Sales Executive

About the role

The Customer Success & Sales Executive will act as the primary point of contact for prospective and existing customers, promoting Elimutab Edtech Africa's educational products and services. You will combine outbound prospecting with inbound support to drive revenue and ensure a high‑quality customer experience.

Key responsibilities

• Conduct outbound calls to prospective and existing customers to promote products and services.
• Handle inbound inquiries, provide accurate information, and convert leads into sales.
• Achieve daily, weekly, and monthly sales targets.
• Maintain thorough knowledge of company offerings, promotions, and updates.
• Build and nurture strong customer relationships to encourage repeat business.
• Record all interactions, transactions, and feedback in the CRM system.
• Follow up on leads and previous contacts to close sales opportunities.
• Address customer concerns professionally and escalate issues when necessary.
• Collaborate with team members and supervisors to refine sales strategies.

Required profile

• Diploma or degree in Sales, Marketing, Business Administration, Communications, or a related field.
• Minimum of 2 years experience in a call‑centre or telesales environment.
• Proven track record of meeting or exceeding sales targets.
• Experience using CRM systems and call‑centre software.
• Ability to thrive in a fast‑paced, target‑driven setting.

Required skills

• Excellent verbal communication and persuasive selling abilities.
• Strong negotiation and closing techniques.
• Active listening and problem‑solving skills.
• Resilience and positive handling of rejection.
• Effective time‑management and organizational capabilities.
• Customer‑centric mindset with a professional attitude.