Customer Support Associate (Remote)
Quik Hire Staffing
Job description
About the role
We are seeking a Customer Support Associate to work remotely on a contract basis. The role focuses on handling inbound customer emails, providing clear and accurate responses, and ensuring a high level of service quality for a global technology leader.
Key responsibilities
- Analyze incoming customer emails to identify issues, questions, or requests.
- Draft professional, solution‑oriented replies that adhere to company policies and SLAs.
- Maintain accurate records of interactions and resolutions in the support system.
- Collaborate with cross‑functional teams to resolve complex issues efficiently.
- Ensure all communications meet quality and compliance standards.
Required profile
- Strong written English with excellent grammar and spelling.
- Ability to work independently in a remote environment.
- Good problem‑solving aptitude and attention to detail.
- Experience with email management and customer support software.
- Basic data‑entry and documentation skills.
Required skills
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Published 1 month ago
Expires 2 weeks from now
78 views · 2 interested
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