Debt Collection Officer

About the role

Beyond Bean Counters is looking for a motivated Debt Collection Officer to join its Nairobi office. The role is centred on managing overdue accounts, advising customers on repayment strategies, and supporting clients in resolving debt issues while maintaining high standards of professionalism and confidentiality.

Key responsibilities

• Advise customers on repayment options and the consequences of default.
• Contact customers via phone, email, and face‑to‑face meetings to discuss overdue accounts and negotiate repayment arrangements.
• Develop and implement effective debt recovery strategies to maximise collections.
• Maintain accurate records of interactions, payments and recovery actions.
• Verify customer information received from clients to support collection efforts.
• Provide accurate account details, including outstanding balances and payment schedules.
• Update collection systems and generate timely reports.
• Ensure confidentiality, accuracy and integrity of all customer and account data.
• Respond promptly to inquiries received through email, telephone or written correspondence.
• Process debt clearance requests after verifying proof of payment.
• Mediate and resolve disputes between customers and clients professionally.
• Monitor assigned portfolios to meet recovery targets and performance objectives.
• Prepare and submit operational, collection and performance reports as required.

Required profile

• Diploma from a recognised institution.
• Minimum of 2 years’ experience in debt collection within a recovery agency.
• Strong communication, negotiation and interpersonal abilities.
• Excellent written and spoken English.
• High levels of integrity, professionalism and confidentiality.

Required skills

• Proficiency in Microsoft Office applications.