Debt Collector Agent

About the role

The Debt Collector Agent is responsible for contacting debtors via phone, SMS, or field visits to negotiate payments and recover outstanding debts on behalf of the company or its clients. The role focuses on meeting daily, weekly, and monthly collection targets while maintaining professionalism, data accuracy, and compliance with collection laws and client policies.

Key responsibilities

• Initiate contact with debtors through phone calls, text messages, or on‑site visits.
• Negotiate payment arrangements and secure promised‑to‑pay (PTP) commitments that are specific, realistic, and honored.
• Maintain accurate and up‑to‑date account notes in the collection system.
• Handle debtor objections professionally and persistently, aiming to minimize complaints.
• Follow up promptly on PTPs to reduce broken commitments and improve recovery rates.
• Contribute to team goals, share updates, and support escalation processes.

Required profile

• Strong communication and negotiation abilities.
• Attention to detail and ability to keep precise records.
• Resilience and persistence when dealing with difficult conversations.
• Understanding of compliance requirements related to debt collection.

Required skills

• Proficiency in using a collections management system for note‑taking and tracking.