Debt Collector – Full‑time (5 openings)

About the role

We are looking for motivated Debt Collectors to join our team in Nairobi. The role involves contacting customers with overdue accounts and negotiating repayment arrangements. This is a full‑time position with a clear focus on achieving recovery targets.

Key responsibilities

• Proactively contact customers with overdue accounts via phone calls, SMS and field visits where necessary.
• Negotiate repayment terms and secure commitments from defaulters.
• Update and maintain accurate records of debtor information and recovery status in the system.
• Follow up on payment arrangements to ensure compliance and reduce delinquency.
• Escalate complex or high‑risk cases to the Collections Supervisor.
• Achieve daily, weekly and monthly recovery targets set by management.
• Maintain professionalism, empathy and courtesy during all client interactions.
• Adhere to ethical collection practices and relevant regulations.
• Provide feedback and reporting on collection trends and challenges.

Required profile

• Diploma in any field.
• Minimum 1 year experience in debt collection, preferably in mobile money or micro‑lending.
• Own and be proficient with a smartphone and basic mobile applications.
• Persistent, patient, self‑motivated and able to work under pressure.

Required skills

• Strong persuasive and conflict‑resolution abilities.

What we offer

• Base salary of KES 15,500 plus commissions.
• Full‑time permanent position with clear performance targets.