Direct Sales Representative

About the role

SBM Bank Kenya is seeking a motivated Direct Sales Representative to drive retail customer acquisition and promote consumer banking products. You will work from the Westlands office, engaging directly with prospects and existing clients to grow the bank’s market share.

Key responsibilities

• Identify and prospect retail opportunities, visit potential customers, and onboard new accounts.
• Sell and cross‑sell assigned consumer banking products, generating quality leads and following up to close sales.
• Participate in product campaigns, meet weekly, monthly and quarterly sales targets, and ensure compliance with account opening procedures.
• Maintain relationships with key contacts in scheme companies, keep portfolio records up‑to‑date, and coordinate with business development teams.
• Plan and attend service open days and activations, handling customer queries and complaints within defined turnaround times.

Required profile

• Entry‑level qualification with at least 36 months of relevant sales or banking experience.
• Strong customer‑focused attitude and ability to meet sales targets.
• Good understanding of banking compliance and documentation processes.

Required skills

What we offer

• Opportunity to work with a growing international financial institution.
• Exposure to corporate and SME banking markets across Kenya.