Direct Sales Representative - Narok

About the role

SBM Bank Kenya is looking for a motivated Direct Sales Representative to drive retail banking growth within the Narok scheme companies. You will prospect new customers, onboard them onto our consumer banking products, and ensure a seamless account opening experience.

Key responsibilities

• Identify and prospect retail opportunities, visiting and onboarding new customers for the signed‑up scheme companies.
• Sell and cross‑sell assigned consumer banking products, generating quality leads and following up to convert them into sales.
• Participate in product campaigns, meet weekly, monthly and quarterly sales targets, and ensure compliance with account opening procedures.
• Maintain strong relationships with key contacts of scheme companies through regular calls, visits and service‑day activations.
• Update and safeguard the scheme portfolio records to minimise losses.
• Provide excellent customer service, reduce attrition, handle complaints within the defined turnaround time and follow the bank’s escalation matrix when needed.

Required profile

• Entry‑level qualification with at least 36 months of relevant sales experience, preferably in banking or financial services.
• Proven ability to meet sales targets and manage customer relationships.
• Strong understanding of compliance and documentation processes for account opening.

Required skills