Executive Housekeeper

About the role

We are seeking an enthusiastic and detail‑oriented Executive Housekeeper to lead housekeeping operations at our new MGallery Nairobi Gigiri hotel. In this pivotal role you will ensure exceptional cleanliness standards, drive guest satisfaction, and uphold the brand’s high standards of hygiene and professionalism.

Key responsibilities

• Oversee and optimise housekeeping operations to maintain consistent cleanliness across all areas of the facility.
• Lead, supervise and motivate the housekeeping team, providing coaching, training and performance feedback.
• Plan work schedules, staff assignments and vacation planning to maximise productivity.
• Respond promptly to guest requests, ensuring exceptional service delivery.
• Implement and enforce company policies, SOPs and health‑safety protocols.
• Conduct regular quality inspections and audits to ensure compliance and identify improvements.
• Manage housekeeping budgets, control costs and recommend process improvements.
• Maintain accurate documentation, records and reports on staff performance and inventory.
• Collaborate with other departments to address guest concerns and coordinate special requests.
• Identify and recommend changes in methods, equipment, staffing or procedures to improve standards.
• Escalate critical matters to management with transparency and professionalism.

Required profile

• Previous housekeeping management experience in a similar role, preferably in the luxury 5‑star market.
• Strong operational background with experience implementing and managing brand standards.
• Proven ability to coach and develop a professional management team.
• Sound knowledge of Opera and Microsoft applications.
• Experience in cost control, including payroll, expenses and forecasting.
• Well‑groomed, articulate communicator with fluent written and spoken English.
• Excellent time‑management and organisational skills, able to work autonomously.

Required skills

• Opera (property management system)
• Microsoft Office applications