Freight Manager

About the role

The Freight Manager will act as the primary point of contact for clients on freight inquiries, delivering tailored solutions that drive revenue and improve operational efficiency. Working closely with customer management teams, you will manage shipments from booking to delivery and support the sales team in winning new business.

Key responsibilities

• Build and maintain strong relationships with clients to ensure loyalty and retention.
• Assist Customer Management Teams (CMTs) on sales and shipment matters that require freight expertise.
• Analyze customers’ business models, routes and volumes to design customized air, land and sea solutions.
• Participate in joint sales visits to regain lost accounts, close new deals and cross‑sell services.
• Support CMTs in resolving claims, discrepancies and KPI‑related issues.
• Oversee the full lifecycle of freight shipments, ensuring timely execution from booking to delivery.
• Negotiate competitive rates with carriers, agents and offices to secure the best pricing for clients.
• Provide market intelligence, product statistics and profitability reports to the Station Manager and CMTs.
• Deliver training to CMTs and new hires on freight products and processes.
• Implement and maintain Freight SOPs, ensure accurate use of CargoWise and coordinate with regional pricing desks for RFQs, projects and tenders.

Required profile

• Proven experience in freight logistics and transportation management.
• Strong client‑facing skills with a focus on relationship building.
• Analytical ability to assess business models, routes and shipment volumes.
• Effective negotiation skills with carriers and suppliers.
• Familiarity with freight management systems, particularly CargoWise.
• Capability to train, mentor and develop team members.

Required skills

• CargoWise