Front Desk & Administrative Assistant

About the role

We are looking for a professional Front Desk & Administrative Assistant to be the first point of contact for visitors and clients at our Westlands office. You will ensure a welcoming environment, manage daily administrative tasks, and support the smooth operation of the office.

Key responsibilities

• Greet visitors and clients, determine the purpose of their visit, and direct them to the appropriate staff member.
• Answer, screen, and route telephone calls, emails, and general enquiries.
• Maintain a clean, organized reception area and meeting rooms.
• Handle visitor records, correspondence, courier services, and deliveries.
• Schedule meetings, manage calendars, and prepare meeting rooms.
• Draft routine letters, reports, spreadsheets, presentations, and other documents.
• Maintain accurate electronic and physical filing systems.
• Monitor office stationery and pantry supplies, prepare purchase requests, and coordinate with approved suppliers.
• Assist with travel arrangements, appointments, staff events, and other administrative activities.
• Perform data entry, document scanning, printing, photocopying, and record keeping.
• Handle confidential information with discretion.
• Report facility or equipment issues and follow up until resolved.
• Carry out other reasonable administrative duties as assigned.

Required profile

• Diploma or certificate in Business Administration, Secretarial Studies, Front Office Operations, Customer Service, or a related field.
• At least one year of relevant experience in reception, front‑office administration, or office support.
• Strong spoken and written English; proficiency in Kiswahili is highly desirable.
• Professional appearance, calm and courteous manner, and ability to work with limited supervision.
• High level of integrity and discretion when handling confidential information.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• A professional and supportive working environment.
• Opportunities to develop administrative and customer‑service skills.
• Competitive gross monthly salary based on qualifications.