Front Desk Receptionist – Customer Service

About the role

We are seeking a professional Front Desk Receptionist to be the first point of contact for visitors and clients at our Nairobi office. The role combines welcoming duties with essential administrative support to ensure a smooth and organized front‑office environment.

Key responsibilities

• Greet, register and assist visitors and clients in a courteous manner.
• Direct guests to the appropriate departments or personnel.
• Answer telephone calls and manage call routing.
• Prepare meeting rooms and support daily office operations.
• Maintain a clean, organized, and efficient front office area.
• Assist the administration department with routine tasks such as documentation and record keeping.

Required profile

• Professional appearance and strong customer‑service orientation.
• Excellent communication and interpersonal abilities.
• Detail‑oriented, organized and proactive in handling tasks.
• Basic administrative and office‑management skills.
• Willingness to follow company policies and work arrangements.

Required skills

• Answering telephones and call management.
• Office reception.
• Meeting preparation.
• Documentation and record keeping.
• Office administration and management.
• Typing and note taking.