Front Desk Receptionist

About the role

The Front Desk Receptionist works on‑site at Arcade Specialty & Surgical Centre in Nairobi County, Kenya. The role is the first point of contact for patients and visitors, ensuring a welcoming and efficient experience while supporting the clinical team.

Key responsibilities

• Greet patients and visitors, manage check‑in and check‑out procedures.
• Answer and route phone calls professionally.
• Schedule, confirm, and reschedule appointments.
• Maintain accurate patient records and update the front‑office database.
• Handle inquiries, direct patients to the appropriate departments, and provide information.
• Perform clerical duties such as filing, data entry, and managing correspondence.
• Support other administrative functions to keep front‑office operations running smoothly.

Required profile

• Proven experience in receptionist or front‑desk duties, preferably in a healthcare setting.
• Excellent phone etiquette and communication skills.
• Strong clerical abilities, including filing, data entry, and appointment scheduling.
• Customer‑service orientation with empathy, patience, and problem‑solving skills.
• Diploma or certificate in business administration, front‑office operations, or a related field.
• Fluency in English and Swahili.

Required skills

• Microsoft Office (Word, Excel, Outlook) or equivalent office suite.
• Experience with appointment scheduling or patient‑management software.