Front Desk Representative

About the role

We are seeking a friendly Front Desk Representative to be the first point of contact for visitors at our main entrance. The role involves handling reception duties, managing communications, and ensuring a welcoming atmosphere for guests and staff alike.

Key responsibilities

• Maintain a tidy and well‑stocked front desk with necessary materials such as pens, forms, and paper.
• Greet and welcome guests, answer questions, address complaints, and provide accurate information.
• Handle all incoming calls, redirect them appropriately, and take messages when needed.
• Receive, sort, and distribute letters, packages, and incoming mail; prepare outgoing correspondence and parcels.
• Monitor and order office supplies, keep updated records and files, and track office expenses.
• Assist with additional tasks such as travel arrangements and scheduling as required.

Required profile

• Proven experience in a front‑desk, receptionist, or similar role.
• High school diploma; further qualifications are a plus.
• Strong communication and people skills with a customer‑service orientation.
• Ability to multitask, stay organized, and solve problems efficiently.

Required skills

• Proficiency in Microsoft Office, especially Excel and Word.
• Familiarity with office equipment such as fax machines and printers.
• Basic knowledge of office management and bookkeeping.