German‑Speaking Customer Service Agent (Live Chat)

About the role

We are seeking native or near‑native German speakers to join a fast‑growing European drinks brand as live‑chat customer service agents. The position is remote and demand‑based, with a guaranteed baseline of 20 hours per week and the possibility to scale up during monthly campaigns and seasonal peaks such as Black Week and pre‑Christmas.

Key responsibilities

• Handle customer enquiries and complaints via live chat in German, delivering prompt and professional responses.
• Increase availability during campaign peaks and adapt to short‑notice schedule changes.
• Resolve issues with empathy, ensuring customers feel heard and satisfied.
• Represent the brand’s voice consistently across all written interactions.
• Identify recurring issues, flag patterns to the wider team, and contribute to process improvements.
• Maintain accurate records of interactions and collaborate with internal teams to achieve end‑to‑end resolutions.

Required profile

• Native or near‑native German speaker (mandatory).
• Excellent written German—clear, warm, and professional.
• Availability and responsiveness during defined campaign windows.
• Calm under pressure and comfortable working in an e‑commerce environment.

Required skills

What we offer

• Flexible, demand‑based hours with a guaranteed 20‑hour baseline.
• Remote work arrangement.
• Fixed‑term contract through Q4 2026, with possible extension.
• Opportunity to work for a dynamic, consumer‑focused brand with a strong digital presence.