Hostess – Guest Welcome Host

About the role

As the first point of contact for our guests, the Hostess creates a warm and welcoming atmosphere from the moment they step into the hotel. You will be responsible for delivering a friendly, professional greeting and ensuring every guest feels valued throughout their stay.

Key responsibilities

• Provide a courteous and engaging welcome to all guests upon arrival.
• Assist guests with information about food and beverage menus in a helpful manner.
• Adhere to outlet policies, service standards, and safety and sanitation procedures.
• Maintain a clean and organized front‑of‑house environment.
• Collaborate with team members to ensure smooth operations.

Required profile

• Strong focus on guest needs, remaining calm and courteous at all times.
• Excellent interpersonal and problem‑solving abilities.
• Ability to work well under pressure in a fast‑paced environment.
• Team‑oriented mindset and collaborative work style.

Required skills

What we offer

• Employee benefit card with discounted rates across Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for career development within the property and across the global network.
• Participation in corporate social responsibility initiatives such as Planet 21.