ICT Officer – Entry Level

About the role

Outspan Hospital seeks a proactive ICT Officer at their Nyeri Branch to manage day-to-day IT systems, provide first‑level technical support, and ensure 24/7 availability, security, and efficiency of the hospital’s ICT infrastructure.

Key responsibilities

• Technical Support – resolve 1st‑level issues via ticketing tools (Jira/ServiceDesk) for PCs, software and clinical peripherals, triaging tickets by clinical urgency.
• Systems & HMIS Administration – support Hospital Management Information Systems, ERP software and manage Active Directory permissions.
• Infrastructure & Maintenance – maintain LAN/WAN connectivity, switches and access points; perform scheduled preventive maintenance on hardware and server‑room equipment.
• Cybersecurity & Data Privacy – enforce endpoint security (antivirus, firewalls) and comply with data‑protection regulations to safeguard patient health information.
• Backups & Operations – execute routine system backups, keep IT asset inventories, coordinate vendor escalations and respond promptly to emergency outages.

Required profile

• Minimum Diploma in IT, Computer Science or equivalent (degree preferred).
• 1‑2 years experience in ICT support or systems administration, preferably in a healthcare setting.
• Strong analytical and troubleshooting abilities with the capacity to work calmly under pressure.
• High integrity when handling sensitive medical data and proprietary information.
• Excellent interpersonal skills to communicate technical guidance clearly to non‑technical medical staff.

Required skills

• Ticketing tools – Jira, ServiceDesk.
• Active Directory management.
• Basic networking – TCP/IP, cabling.
• Hospital Management Information Systems (HMIS) and ERP platforms.
• Endpoint security – antivirus, firewalls.
• Relevant certifications – CCNA, CompTIA A+/Network+/Security+, ITIL Foundation (advantage).