Infrastructure & Applications Specialist

About the role

Reporting to the Group IT Manager, the role will manage and optimise Serena Hotels’ Microsoft 365 environment and Azure cloud infrastructure. The specialist will also support the full project lifecycle of key business applications, from needs assessment through implementation, integration, adoption and continuous improvement.

Key responsibilities

• Administer Microsoft 365 users, licences, permissions, security settings and conduct regular reviews of privileged access and data protection.
• Monitor and optimise Azure infrastructure and central cloud services for availability, performance, security and business continuity.
• Provide technical support to regional IT teams and coordinate with Microsoft partners and cloud service providers.
• Work with system owners to define business needs, evaluate solutions, prepare project costs and business cases, and oversee implementation, testing, deployment and training.
• Deliver second‑line support for cloud services and business applications, develop user guides and training materials, and produce reports and dashboards for management.

Required profile

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• Minimum three years’ experience implementing and supporting business applications.
• Advanced knowledge of Microsoft Azure IaaS and Microsoft 365 administration.
• Hands‑on experience with Sophos firewalls (advantage).
• Experience in identity and access management, security controls, licence administration, monitoring and optimisation.

Required skills

• Microsoft 365 administration
• Microsoft Azure IaaS
• Sophos firewall configuration (advantage)
• Identity and access management
• Security controls and monitoring
• User and licence administration
• Application implementation and systems integration
• Data management and vendor coordination