ISP Field Technician – Nairobi (5 Openings)

About the role

The ISP Field Technician will join a fast‑growing telecom team in Nairobi, delivering fiber optic and network installations for residential, SME and enterprise customers. You will work on‑site, ensuring high‑quality deployments and providing prompt support to keep customers connected.

Key responsibilities

• Install and terminate fiber optic cables, perform splicing, patching and testing.
• Configure Optical Network Terminals (ONTs), routers, switches and other customer premises equipment.
• Carry out aerial and underground cable installations, routing and labeling cables safely.
• Diagnose and resolve fiber connectivity issues, signal degradation and network outages.
• Perform preventive maintenance on fiber and network infrastructure.
• Terminate Cat6 cables, install structured cabling, patch panels, faceplates and cable containment systems.
• Support customer onboarding, conduct site surveys and educate users on basic equipment usage.
• Complete accurate installation reports, maintenance logs and ticket updates.

Required profile

• Diploma or certificate in Telecommunications or related field.
• Up to 24 months of relevant experience (entry‑level to junior).
• Ability to work independently on field assignments and follow safety procedures.

Required skills

• Fiber optic installation and splicing.
• ONT, router and switch configuration.
• Cat6 termination and structured cabling.
• LAN/WAN troubleshooting.
• Network maintenance and preventive servicing.

What we offer

• Competitive monthly salary of KES 30,000.
• Opportunities for skill development in a growing ISP environment.
• Supportive team culture focused on customer service excellence.