NGIS Reservation Agent

About the role

Amentum is seeking an NGIS Reservation Agent to support the U.S. Navy Gateway Inns & Suites on Diego Garcia. The role involves managing guest reservations, ensuring compliance with Navy lodging standards, and delivering high‑quality customer service in a remote, military‑focused environment.

Key responsibilities

• Process check‑ins, check‑outs, cancellations, modifications and special requests using approved lodging management systems.
• Assist guests with room availability, policies, amenities and general inquiries.
• Maintain accurate reservation records, occupancy reports and daily logs in line with NGIS procedures.
• Coordinate with housekeeping, maintenance and management to guarantee room readiness and timely issue resolution.
• Verify eligibility for military, government and authorized civilian guests.
• Handle payments, receipts and financial transactions according to established guidelines.
• Communicate guest issues, facility concerns and operational updates to supervisors and Navy leadership.
• Support front‑desk operations, including phone coverage, guest assistance and administrative tasks.
• Ensure compliance with safety, environmental and quality standards across all NGIS operations.
• Perform other duties as assigned consistent with the position’s level.

Required profile

• 1‑3 years experience in reservations, customer service, hospitality or lodging operations.
• High school diploma or equivalent preferred.
• Valid passport with at least one year remaining beyond hire date and ability to travel internationally.
• Ability to obtain country‑specific visas and meet contract medical requirements.
• Ability to obtain and maintain facility credentials/authorization.
• Fluent reading, speaking and comprehension of English.

Required skills

What we offer

• Opportunity to work on a unique U.S. Navy lodging program in a remote island setting.
• Professional development within a global engineering and technology leader.