Office Manager & Operations Coordinator

About the role

Uliza Group is seeking a highly organised and proactive Office Manager & Operations Coordinator to ensure the smooth day‑to‑day running of its office and to coordinate operational activities across Uliza Events and the wider group. The role acts as the central hub for task allocation, follow‑up and communication, supporting both internal teams and external stakeholders.

Key responsibilities

• Oversee daily office operations, including cleanliness, supplies, maintenance and record keeping.
• Manage office supplies, stationery and administrative requirements, ensuring compliance with company policies.
• Coordinate meetings, appointments and internal activities, monitoring staff attendance and punctuality.
• Serve as the central coordination point between Business Development, Customer Success, Logistics, Design, Warehouse, Accounts and other departments.
• Track customer orders from confirmation through production, dispatch and delivery, providing timely updates to management.
• Support sales and customer service teams by monitoring CRM activities, following up on leads, quotations and customer requests.
• Identify operational challenges, recommend process improvements and assist in implementing SOPs.
• Maintain professional communication with customers, suppliers, staff and other stakeholders.

Required profile

• Highly organised, proactive, honest and responsible.
• Strong coordination and follow‑up abilities with a keen eye for detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a cross‑functional team.
• Comfortable handling multiple tasks and meeting deadlines.

Required skills

• Proficiency with CRM software for tracking sales and customer interactions.
• Competence in standard office software (e.g., Microsoft Office suite).